Question 1

How much do things cost?

Accepted Answer

There are items that have set prices, such as gaming equipment. However, Artwork is priced according to size, detail, difficulty and materials. typical prices are outlined below.
 
Pyrography ~$0.75 per square inch. 
Carvings ~$0.30-0.40 per square inch.
 
Premium materials carry a surcharge. (ask for details)
 
All prices are exlusive of GST and any shipping/handling charges

Question 2

What woods do you work with?

Accepted Answer

We always work with hardwoods, both domestic and exotic.
 
Typical domestic woods include:
Cherry 
Walnut
Maple
Box Elder
Poplar
Mahogany
Birch
Oak (both white and red)
Typical exotic woods include:
Paduak
African Mahogany
Jatoba
Purple Heart
Tiger Wood
For more information about these woods,

Question 3

What is your return policy?

Accepted Answer

Returns or exchanges are accepted within 14 days from date of purchase. Provided that the item is in its original undamaged condition.
 
Returns are not possible on custom comissions.
 
Exchanges are only availble for in stock items of equal value. You cannot exchange a purchase piece for a custom commission or a combination of pieces.
 
Refunds will only be processed via cash or electronic transfer after the piece has been assessed for damage. no refunds to credit or debit cards are possible.
 
Refunds are exclusive of any shipping and handling charges.
 
It is the responsibility of the purchaser to return the items to Pickering Woodworks. (delivered to the shop, or mailed to the mailing address.

Question 4

What about Shipping and Handling?

Accepted Answer

If you live within Calgary corporate limits, your item can be delivered free of charge. 
 
You are welcome to come pick up your piece at our shop at an agreed upon time. (we don't have set hours and are not always at the shop)
 
If pick-up is not possible and you live outside Calgary, standard canada post (or the courier of choice) shipping rates will apply. These rates will be quoted and provided to you prior to final invoice.
 
Payment in full is required prior to shipment of items.
 
For pickup and delivery, payment in full is required on or before delivery.

Question 5

Do you do custom work?

Accepted Answer

Yes!
 
please fill out the 
 
Please note that for commissions over $100 a non-refundable 50% deposit is required.

Question 6

Do you have a storefront I can visit?

Accepted Answer

No, we do not have a brick and mortar store.
 
If you wish to speak to us in person, you can make an appointment to visit the shop and discuss your needs. please

Question 7

What kind of artwork can you do?

Accepted Answer

We can work with almost any artwork you wish, however we will not reproduce another artist work.
 
you can submit images for inspiration, however an original piece will be created from the inspiration you provide.
 
We are not able to provide photo-realistic reproductions.
 
We will not under any circumstances work with any artwork that is deemed to be offensive to any group of people, including but not limited to race, gender identity/expression, sexual orientation, or religion. This is at the sole discretion of Pickering Woodworks and its contributors.

Frequently asked questions